The contractual entity that will be providing the services to you and
that you agree these terms and conditions with is determined by the
country in which you will be studying.
In the UK this is Embassy Educational Services (UK) Limited
(Company Registration Number 1599830, whose registered address
is 1 Billinton Way, Brighton, BN1 4LF.
In the US this is Center for English Studies, LLC, whose registered
address is 330 7th Avenue 2nd Floor New York NY 10001.
In Canada this is Study Group Canada, Limited. Co no. 3229099,
whose registered address is 2900, 10180-101 Street, Edmonton,
Alberta T5J 3V5 Canada.
In Australia this is Study Group Australia Pty Limited. ACN 070 919
327 of Level 24, 201 Elizabeth Street, Sydney NSW 2000, Australia.
In New Zealand this is Study Group NZ Ltd. Co no. 1012808 whose
office is at 75 Karangahape Road, Newton, Auckland, New Zealand.
- Payment of Fees
Visa documents are issued when appropriate payment has been
received. Transfer and accommodation documents are released
14 days prior to course start date provided appropriate payment
and travel details have been received and enrolment processed
more than four weeks in advance of course start date.
In Australia, students with multiple study periods must pay the total
due on enrolment before visa documents are issued and no later than
14 days before arrival. Subsequent instalment payments must be
received in accordance with the due dates stated on the invoice.
In California, students with programmes more than 16 weeks in
duration may elect to pay in full or to pay tuition in instalments.
Students choosing to pay in instalments must pay the total due
on enrolment before visa documents are issued and no later than
14 days before arrival. Subsequent instalment payments may be
received in accordance with the due dates stated on the invoice.
Instalment due dates for each course are determined according to
the length of the programme. Instalments will be no more than the
equivalent of 16 weeks’ worth of the programme tuition until the
programme duration midpoint, when any outstanding balance
must be received in full.
Payments made using a credit card may be subject to a 2.5% credit
card processing fee (except in California and the UK). Access to this
platform can be found at pay.embassyenglish.com using the unique
student access code. Certain payment options will carry a processing
fee of 2.5%. Embassy English reserves the right to alter this charge
from time to time. If the student chooses to pay in their local currency,
a foreign exchange rate will apply. The applicable exchange rate can
be viewed online as at the time and date of the payment.
Bank charges and commission for both the sending and receiving
banks should be paid by the sender of funds or they will be applied
to the account of the Embassy English Representative or if no
representative, then to the account of the individual from whom
Embassy English has received the original direct payment.
- Services
Embassy English reserves the right to change details of its services,
including courses, facilities, schools, accommodation, and course dates,
where circumstances beyond Embassy English’s control necessitate
such changes or where the number of enrolments is not enough to
operate a course viably.
- Course Entry Levels
Most courses require minimum levels of English for entry. If after the
placement test, a student is found to be below the minimum level
required to start the course, Embassy English reserves the right to
place the student in a class appropriate to the student’s language
level and/or a different curriculum. Where this results in extending
the duration of a student’s course, Embassy English may need to
issue a new Certificate of Enrolment. Students may be transferred
to the nearest Embassy English Centre running a lower level course.
Minimum age for individual students travelling without adult
supervision is 16 years at course start date.
- Changes to Enrolments
Embassy English reserves the right to charge an Administration
Fee (GBP50; USD80; CAD80; AUD120; NZD90) each time course or
accommodation details are changed or cancelled after a place has
been confirmed. Additionally, when a change request for a previously
confirmed accommodation is received less than 7 days in advance
of the scheduled arrival date, an equivalent week’s accommodation
penalty fee will be charged. These fees will not apply to upgraded
or extended courses.
- Changes to Airport Transfers
Notification of change to airport transfers must be sent to our
International Admissions Centre at least 2 full working days prior to
the designated arrival time. If notice is not received Embassy English
cannot be held liable for operational errors, and an additional Transfer
and/or Administration Fee may be applied.
- Accommodation and Travel details
Accommodation and transfer confirmations* will be provided 14 days
prior to course start date for all enrolments received more than 4
weeks in advance of course start date. Accommodation and transfer
confirmations* will be provided no less than 4 days prior to course start
date for all enrolments received less than 4 weeks in advance of course
start date. If travel information is received less than 2 working days prior to
the scheduled arrival date then Embassy English may not be in a position to
provide the transfer or accommodation service for the weekend of arrival.
*
Provided travel details and payment in accordance with your payment
arrangement has been received.
- Accident and Medical Insurance
It is necessary that all students have appropriate accident and
medical insurance. Students must provide proof of adequate cover
at enrolment. Embassy English also offers insurance coverage called
StudyCare. Cover under the StudyCare insurance policy does not
commence until the insurance fees, which are non-refundable, have
been paid in full. StudyCare is not available to students within
Australia. In the UK, students not wishing to take StudyCare must
present an equivalent insurance certificate or European Health
Insurance card on arrival. In the USA and Canada, students not
wishing to take StudyCare must present an equivalent insurance
certificate on arrival. In New Zealand students who are covered by
an alternative insurance policy must have a level of cover at least
equivalent to that offered by StudyCare. Students without insurance
must take StudyCare. In the USA, StudyCare is mandatory for
students taking English in Action. In Canada, StudyCare is mandatory
for students taking the International Internship Programme and the
Work Placement programme. In New Zealand, having appropriate and
current medical and travel insurance is compulsory for all international
students. This is a New Zealand legislation requirement under the Code
of Practice for the Pastoral Care of International Students. Most international students are not entitled
to publicly funded health services while in New Zealand. If a student
receives medical treatment during a visit, they will be liable for the full
costs of that treatment. Full details on entitlements to publicly funded
health services are available through the Ministry of Health, and can
be viewed on their website at www.moh.govt.nz. In Australia, it is
compulsory for those on Student Visas to take Overseas Student
Health Cover (OSHC) for the duration of the time they are in Australia.
Students need to buy OSHC before coming to Australia, to cover them
from when they arrive. This ensures they have adequate health care
arrangements while studying in Australia. If the student chooses for
Embassy English to arrange OSHC for the first course/year only of their
programme, it is their responsibility to either extend or take out OSHC
for the rest of their time in Australia. They must provide evidence of
cover for the entire study period before a Confirmation of Enrolment
will be issued. There will be no refund of OSHC Insurance post-arrival.
- General Refund Policy
Embassy English defines a full course of study as the initial enrolment
period. Extensions are considered new enrolment periods. All refunds
will be sent to the account of the Embassy English representative/
agent from whom the fees were originally paid or, if there is no
representative/Agent on the account, to the individual from whom
Embassy English has received the original direct payment. In UK, ANZ,
and Canada, if a student’s visa application is rejected after payment
has been received, all fees, excluding any cancellation fees detailed
in the Cancellation Policy below, will be refunded within 28 days,
provided a visa refusal letter is received by our International Admissions
Centre at least 2 working days before the course is due to start and
the student has fulfilled all requirements for a visa application. In the
USA students in San Diego, Los Angeles and San Francisco must sign
a California State Enrolment & Refund Agreement form. Refunds will
be processed according to these terms and conditions. In New Zealand
the refund will be paid directly to the student or another signatory
as agreed by the student (or the student’s parent or legal guardian).
In Australia this agreement, and the availability of complaints and
appeals processes, does not remove the right of the student to take
action under Australia’s consumer protection laws. Refunds will be
provided to students within 28 days if the student defaults based on
a visa denial provided the International Admissions Centre receives
the visa denial letter. However, a refund will not be provided in any
circumstances where the student has supplied fraudulent, forged or
deliberately misleading documentation. If Embassy English defaults,
the student is eligible to receive a refund of the unexpended pre-paid
tuition fees which the student has paid to Embassy English. The refund
amount will be based on the portion of tuition for which the student
has paid but for which tuition has not yet been received. In the unlikely
event that Embassy English is unable to deliver a course in full, the
student will be offered the refund amount in accordance with the
above paragraph. The refund will be paid within 14 days of the day
on which the course ceased being provided. Alternatively, the student
may be offered enrolment in a suitable alternative course by Embassy
English at no extra cost. The student has the right to choose whether
they would prefer a full refund of course fees, or to accept a place on
another course. If they choose placement on another course, Embassy
English will ask them to sign a document to indicate acceptance of the
placement. If Embassy English is unable to provide a refund or to place
the student on an alternative course, the Australian government’s
Tuition Protection Scheme’s (TPS) director will provide access to a suitable alternative course.
- Cancellation Policy
Embassy English defines “cancellation” as a change occurring before
the start date of the first course. All cancellations must be made in
writing to our International Admissions Centre and the following
refund policies apply: Enrolment Fee, Courier Fee, Accommodation
Placement Fee, or Administration Fee are non-refundable (In the USA,
maximum of $500). In Australia, Embassy English further reserves
the right to withdraw or cancel an offer at any time in circumstances
where evidence of non-genuine temporary entrant status is identified.
In such instances, the following refund policies apply: 100% tuition
Fee, Enrolment Fee, Courier Fee, Accommodation Placement Fee,
or Administration Fee. However, a refund will not be provided in any
circumstances where the student has supplied fraudulent, forged or
deliberately misleading documentation.
- Tuition Refunds before Arrival
In the UK and Canada, where cancellations are received in writing more than 14 days before the first course start date 100% of tuition fees will be refunded, but any courier fee, enrolment fee, UK Visa application fee (CAS) and added administration fees are nonrefundable (In the USA, not to exceed $500.). Where cancellations are received in writing 14 days or less prior to the first course start date students will be charged GBP250 (UK) or CAD350 (Canada), in addition to the fees listed in this paragraph. In the USA, students will be refunded tuition fees in full, less fees not exceeding $500.
In Australia, for pre-arrival Student visa refusal, the following applies: Embassy English agrees to refund within 28 days, tuition and nontuition fees paid where the student produces acceptable certified evidence that the application made for a student visa was rejected by a visa-issuing authority. The amount of the refund is the fees paid by or on behalf of the student, minus the lesser of the following amounts that will be retained:
1) 5% of the amount of fees received (pre-paid tuition fees, nontuition fees)
2) $230. For non-student visa refusal and general cancellation, including student visa applicant, the following applies: Students will be charged the enrolment fee plus 30% of total tuition fees, as well as all other sundry fees if cancelling prior to the start of their course.
In New Zealand, students will be refunded tuition fees in full, less the Enrolment Fee.
Accommodation Refunds before Arrival
A.) Students cancelling their accommodation less than 14 days before
arrival will be charged an amount equal to 1 week of accommodation
(except in USA).
B.) For cancellations less than 48 hours before arrival, an amount
equivalent to 4 weeks of accommodation will be charged, or the full
accommodation fee if the booking is less than 4 weeks in duration
(except in USA).
In the USA...
A.) For cancellations more than 7 days prior to the accommodation start date, full accommodation costs, less fees, will be refunded.
B.) Students cancelling their accommodation 7 days or fewer before arrival will be charged an amount equal to 1 week of accommodation.
C.) For cancellations less than 48 hours before arrival, 28 nights of accommodation will be charged or the full accommodation fee if the booking is less than 28 nights in duration.
- Withdrawal Policy
Embassy English defines withdrawal as termination of a course after
the first course has started. Any withdrawal must be made in writing to
the Centre Director of the Embassy English school where the student
is studying. Enrolment Fee, Courier Fee, Accommodation Placement
Fee, Administration Fees, and StudyCare or OHSC premium will not be
refunded for any student terminating their course after arrival.
Tuition Refunds after Arrival
Written notification of withdrawal must be provided as a condition for
making refunds. If a student breaches the visa conditions, no refund of
the tuition fees will be made. In the USA refunds are calculated from
the Friday of the last week of attendance.
A.) If a student has completed less than 60 percent of the initial
enrolment period or any subsequent enrolment period, i.e. extension,
Embassy English will retain a pro-rated amount of tuition at the nondiscounted
(General English) rate.
B.) If a student has completed more than 60 percent of the total
enrolment period, Embassy will not refund any unused tuition.
C.) No Shows: Full tuition fees will be refunded.
When determining the number of weeks completed by the student,
Embassy will consider a partial week the same as if a whole week were
completed. All refunds due will be made 45 days following the date of
cancellation and paid to the account from which original payment was
made. In the UK, Canada, and Australia no tuition fees will be refunded
to students who notify the Embassy English Centre of their withdrawal
after the commencement of their first course. When a student has
enrolled in multiple locations/courses, the course start date for the
purpose of this clause is that of the initial Embassy English course.
In New Zealand:
A.) For courses of 1 to 34 days duration, if the student withdraws within
the first 2 days of the course, they will receive 50% of the total fees
paid. If they withdraw after the first 2 days, no refund is made.
B.) For courses of 35 days to 3 months duration, if the student
withdraws within the first 5 days of the course, they will receive
75% of the total fees paid. If they withdraw after the first 5 days, no
refund is made.
C.) For courses greater than 3 months, if written notice of termination
is received by the end of the eighth day of the course, a termination
fee of the lesser of NZD500 or 10% of tuition will apply.Students terminating after this period will not receive a refund.
Accommodation Refunds after Arrival
Students leaving their accommodation must give at least 28 nights of notice in writing. After deducting the price of accommodation used, including the required notice period charged at the standard accommodation rate, accommodation fees in excess of the accommodation period will then be refunded, less the administration fee. Local policies may apply depending on provider and are available upon request.
- Visas
Students should contact their local embassy, Consulate or High
Commission to ensure they are allowed to enter and study in their
chosen country. If a student does not possess or maintain a valid visa
status in accordance with the visa conditions then their course will be
terminated without refund.
In the USA Embassy English is authorised under Federal Law to
enrol non-immigrant students. By law, to issue the I-20 form, with the
Enrolment Form, we must receive:
A.) The student’s home address
B.) Proof of sufficient funds to meet tuition and living expenses such as
a current bank statement or a letter from their bank
C.) A letter or notarised affidavit guaranteeing support from their
parent or employer or sponsor
D.) Copy of Students Passport photo page
E.) Student’s personal email address
No visa support documentation will be provided until all fees have
been received.
- Holidays
Embassy English schools will be closed on public holidays and no
compensation is provided for missed days due to public holidays.
All students in the USA and UK in Homestay accommodation
over the Christmas and New Year period will be charged a
seasonal supplement of GBP50 (UK) or USD100 (USA) per week.
For Holiday policies, please refer to our 2018 brochure or website at
www.embassyenglish.com/global/holiday-dates for complete listing.
In the USA and Canada: For every 6 consecutive weeks attended, the
student will be eligible for 1 week of vacation.
In the USA, students
must attend a minimum of 12 weeks of class before being eligible
for a vacation. Accrued vacation time may not exceed 8 weeks. If
a portion of accrued vacation time is taken, the remainder is not
transferable to a later date. Vacations may not be booked prior to
arrival. Student may request vacations after arrival and be approved
according to visa regulations.
In the UK: Holidays may be booked before or after arrival in Centre.
In Australia: Up to 2 weeks holiday after every 12 weeks of study, to a
maximum of 4 weeks in 1 year. Holidays must be booked pre-arrival.
In New Zealand: Holidays may be booked after arrival provided the
holiday falls within the end date of the visa.
- Resolution of Disputes
In the event of a dispute between an individual student and
Embassy English, procedures are in place to facilitate the resolution
of the dispute. Any complaint should first be made to the student’s
Embassy English Centre Director. Each complaint will be fully
investigated provided that it is received within a month of the
course ending and all fees have been paid. If the matter is not
resolved, the student should communicate in writing to the local
Embassy English Head Office.
In Australia, students may lodge an external appeal or complain
about this decision through the Overseas Students Ombudsman.
The Overseas Students Ombudsman offers a free and independent
service for overseas students who have a complaint or want to lodge
an external appeal about a decision made by their private education
or training provider. See the Overseas Students Ombudsman website
www.oso.gov.au or phone 1300 362 072 for more information.
In New Zealand students may contact NZQA at www.nzqa.govt.nz or email quadrisk@nzqa.govt.nz. For a financial dispute students can
contact iStudent Complaints.
- Liability
Embassy English and its staff and representatives will not be liable
for loss, damage or injury to persons or property howsoever caused,
except where liability is expressly imposed by law. Embassy English
will not be liable in the event that any service contracted to be
supplied by Embassy English becomes impossible to supply for
any reason or any cause outside the control of Embassy English.
- Valid prices
Prices are valid from 1 November 2017. Prices are subject to
change without notice and will only be confirmed upon invoicing.
For current prices please refer to embassyenglish.com. Agents
should refer to the Partners website: embassyenglish.com/partners
- Expulsion
Embassy English reserves the right to expel or evict from
accommodations and courses arranged by Embassy English any
student whose conduct is unsatisfactory at the discretion of the
Centre Director. Unsatisfactory conduct includes but is not limited
to; threatening behaviour, bullying, illegal activities, drug use,
inappropriate alcohol use or repeated non-attendance of class.
In Australia, New York, and California centres, a student has the
right to appeal against such a decision and details of that process
are available from Embassy English. Students and their parents or
guardians, where applicable, agree to pay the tuition fees and other
charges applicable for the course on the due dates. It is understood
and agreed that failure to do this may result in suspension from the
programme and cancellation of the enrolment.
- Student Promise – Progress Guarantee
For the purposes of this clause the following terms have the
following meanings:
“Entry Level” Means the level of English you start your course
with, as agreed with you on or around the first day of your
course and recorded as your entry level on My Embassy English
Student Dashboard.
“Progress” Means achieving or exceeding your Target Level.
“Study Plan” Means the expected improvement in your English over
the duration of your course to go from the Entry Level to the Target
Level as recorded on My Embassy English Student Dashboard.
“Target Level” Means the level of English you will aim to finish
your course with (taking into account your Entry Level and chosen
course), as agreed with you on or around the first day of your
course and recorded as your target level on My Embassy English
Student Dashboard.
18.1 Subject to clause below, if on your final assessment
you do not Progress, you will be entitled, at your option, to either:
18.1.1 a refund of a proportionate amount of your tuition fee
calculated from the date your English level was last below your
Study Plan until the date of your final assessment; or
18.1.2 Additional lessons at no additional tuition cost until you
Progress (subject to you having a legal right to continue your studies).
18.2 The options set out in 19.1 shall only apply if and when the
following apply:
18.2.1 Your course is either the Standard or Intensive General English
course for at least 12 consecutive weeks,
18.2.2 Your attendance at classes is 95% or higher,
18.2.3 You have completed all homework assignments on time,
18.2.4 You have completed all weekly unit reviews,
18.2.5 You have completed all tests on time as part of your
Study Plan; and
18.2.6 You have taken advantage of all additional support that
may have previously been offered to you where your English has been
identified as behind your Study Plan
- Data Protection
Any information provided to Embassy English may be held on
computer and shall be used in accordance with its data protection
registration and the national data protection laws applicable.
Embassy English may disclose appropriate personal data, including
sensitive personal data of a medical nature, to relevant Embassy
English staff and third parties where there is a legitimate need or
obligation to do so. We will not share sensitive information about
students to any third party without their consent unless there are
exceptional circumstances, such as when the health and safety of
student and others is at risk or where the law requires us to do so. Our Privacy Notice is available here
- Further Information: Australia
A.) ESOS Framework: The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia's laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS Framework and they include the Education Services for Overseas Students (ESOS) Act 2000 and the National Code, and Tuition Protection Service (TPS). Visit the website https://internationaleducation.gov.au/Regulatory-Information/ Pages/Regulatoryinformation.aspx for Education Services for Overseas Students (ESOS) Legislative Framework/Regulations and https://tps.gov.au for an overview of the Student TuitionProtection Service (TPS). A student who has any concerns about these matters after arrival at Embassy English, should contact the Centre Director.
B.) Information provided may be made available to Commonwealth and State agencies and the TPS Administrator of the Tuition Protection Service; administrator@a.tps.gov.au, as part of our obligations under the ESOS Act 2000 and the National Code.
C.) Each student must notify the campus of any change in their contact details or address while enrolled in the course.
D.) All courses offering fewer than 24 lessons (20 hours) per week are not available to student visa holders.
E.) CRICOS Provider Name: Study Group Australia Pty Limited. CRICOS Provider Code: 01682E.
F.) Any school-aged dependants accompanying overseas students to Australia will be required to pay full fees if they are enrolled in either a government or non-government school.
G.) Students studying in Queensland who are concerned about the conduct of a provider may contact officers of the Queensland Department of Education; the Chief Executive of that Department has power under the Education (Overseas Students) Act to suspend or cancel the registration of a provider or a course within that state.
H.) Average living expenses Australia: AUD20,000 per year.
New Zealand: NZD18,000 per year
- Further Information: New Zealand
A.)
Protection of Student Fees: Fees paid by students will be fully
protected by a Bank Guarantee and cash held by an independent
Trustee. In the unlikely event of the Embassy English school
closing prior to the conclusion of courses, school fees will be
refunded on a pro-rata basis by the Trustee.
B.) If students experience difficulty with procedures in New Zealand,
they may contact the NZQA on 0800 697 296 or send an email
to quadrisk@nzqa.govt.nz or if it’s a financial dispute - contact
iStudent Complaints on 0800 006 675.
C.) Code of Practice: Embassy English has agreed to observe and be
bound by the Education (Pastoral Care of International Students)
Code of Practice 2016. A copy of the Code is available on the
New Zealand website
D.) Immigration: Full details of visa and permit requirements, advice on
rights to employment in New Zealand while studying, and reporting
requirements are available through the New Zealand Immigration
Service, and can be viewed on their website at www.immigration.govt.nz
E.) Each student must notify Embassy English of any change to their
contact details, accommodation type, and residential address.
- Further information: USA
For students travelling as unaccompanied minors on flights to and
from the USA, a one-way USD200 unaccompanied minor airport
service fee will be charged. Courses with Standard 20 classes total
15 hours, Standard Plus classes total 18 hours, and Intensive 28
total 21 hours of tuition per week.
- Further information: UK
Pocket money requests will incur a processing charge of GBP50.
Courses with Standard 20 classes total 15 hours and Intensive 28
total 21 hours of tuition per week
- Force Majeure
Embassy English is not liable in the event where it is unable to fulfil
any service to which it is contractually bound because of fire, natural
disaster, acts of government, failure of suppliers or subcontractors,
labour disputes, or other reasons which are outside its control.
- Agents
All the above terms are applicable to direct students and agents
unless variations are expressly agreed between the agent and
Embassy English or their parent company, Study Group, in writing.
- Updates to Terms and Conditions
All Terms and Conditions are subject to change.